Frequently Asked Questions
Your guide to glowing skin and seamless shopping.
Are DERMATOUCH products suitable for sensitive skin?
Yes, our products are dermatologically tested and formulated to be gentle yet effective. However, we always recommend performing a patch test before incorporating a new product into your routine.
How can I track my order status?
Once your order is dispatched, you will receive an email and SMS with a unique tracking link. You can also track your package directly through the 'My Orders' section on our website.
What is your return and exchange policy?
We offer a 7-day return policy for products that are damaged during transit or if the wrong item was delivered. Items must be unused and in their original packaging to qualify.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery across most pin codes in India. You can also choose from various prepaid options including UPI, Credit/Debit cards, and Net Banking for faster processing.
Are your products cruelty-free and vegan?
Absolutely. DERMATOUCH is committed to ethical beauty. None of our products are tested on animals, and we prioritize vegan-friendly ingredients in our formulations.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days for metropolitan areas and 5-7 business days for the rest of the country, depending on your location.