Returns & Exchanges

At DERMATOUCH, we prioritize your skin's health and satisfaction with every purchase. If you are not completely happy with your order, we offer a hassle-free 30-day return policy for products that meet our quality and safety guidelines.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to the 'Order History' section to select the items you wish to return and provide a reason for the request.

• 2.
  Receive Authorization

  Our skincare experts will review your request within 48 hours to ensure it meets our safety standards and issue a pre-paid shipping label via email.

• 3.
  Package Your Items

  Securely pack the product in its original packaging, ensuring the seal is intact if applicable, and attach the provided return shipping label to the outside.

• 4.
  Processing and Refund

  Once our warehouse receives and inspects the item, your refund will be processed back to your original payment method within 5-7 business days.